Responsible Gaming —
Safe Betting, Healthy Living
Entertainment at crickex 365 means a controlled, informed and safe experience. On this page you will learn how to set your own limits, which signs indicate a warning, and where to get help if you run into trouble.
Why should you play responsibly?
Betting and casino games are primarily a form of entertainment. However, they become a problem when a person keeps placing bets trying to recover lost money, or loses control over their gambling. crickex 365 believes that every player has the right to protect their financial and mental wellbeing. That is why we provide a set of tools and information together so you can always play within your own limits.
The minimum age to open an account and play any type of betting or game on this platform is 21 years. All services on this site are strictly prohibited for anyone under age. If there are underage members in your household, use password protection and parental filters on your device.
Complying with crickex 365's Terms and Conditions is mandatory for every member. Clear responsible gaming guidelines are provided there to help you stay informed. In addition, all information related to your account is kept secure in accordance with our Privacy Policy.
Problem gambling is not a sign of weakness — it is a recognised behavioural condition that can be treated. Being aware of it and seeking help in time is the wisest course of action. Use 24/7 live chat or email to contact our support team — assistance is available in both Bengali and English. For detailed answers to common questions, visit our FAQ page.
Remember: there is no guarantee of winning in any game. Placing more bets in the hope of recovering lost money is never the right decision. Only play with money that you can afford to lose without affecting your daily life.
Tools to keep yourself safe
Set a Deposit Limit
Set an upper limit on your daily, weekly or monthly deposits. Once the limit is reached, no further deposits will be possible — this makes it easier to manage your finances.
Cooling-Off Period
Want to take a break for a few days? Use the option to temporarily suspend your account — from 24 hours up to several weeks.
Self-Exclusion
If you want to stop playing entirely for an extended period, activate self-exclusion. During this time your account will be fully closed and no promotional messages will be sent.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, an automatic alert will appear and the session will end.
Loss Limit
Keep the option active that stops play once you have lost a set amount. This reduces the chance of a large loss in a single day.
Reality Check Notification
At regular intervals you will be shown a summary of your session time and the amount spent, so it is easier to make informed decisions.
To use these tools, go to your account settings or let our support team know via 24/7 live chat — they will help you in Bengali.
Warning signs
If you notice any of the following behaviours in yourself or someone you know, it is time to seek help.
- Repeatedly betting to try to recover lost money — developing the mindset of "just a little more and I'll get it back".
- Using money needed for the family or borrowed funds to gamble.
- Hiding the amount you play or the money you have lost from family and friends.
- Feeling restless, irritable or anxious when unable to play.
- Spending too much time gambling at the expense of work, studies or family responsibilities.
- Repeatedly trying to stop playing but failing.
- Suffering stress or depression from being unable to accept gambling losses.
Playing under the age of 21 is strictly prohibited
All services at crickex 365 are for persons aged 21 and above only. Age is verified at the time of account registration. Parents and guardians are urged to remain vigilant to protect underage members of the household.
Where to get help
crickex 365 Support Team
Our 24/7 live chat and email support is available in both Bengali and English. Contact us now to activate self-exclusion, set a deposit limit or close your account.
Email: [email protected]
Family and Trusted People
When it comes to problem gambling, opening up to family is often the most effective step. Support from people close to you can help ease stress and make it easier to reach a decision.
Professional Advice
Seeking help from a mental health specialist or behavioural therapist is a proven approach to treating problem gambling. Contact your local hospital or mental health centre.
Some simple rules for safe gaming
Before you start betting, ask yourself a few questions: how much can I afford to lose? What is my budget for today? Deciding on answers to these questions in advance significantly reduces the risk of overspending.
Take regular breaks while playing — especially if you are on a losing streak. Playing for long stretches without a break reduces focus and leads to impulsive decisions. Taking a break is not a sign of weakness; it is a habit of a smart player.
Never place bets while under the influence of alcohol or medication. It is also better to avoid playing when you are under stress or going through depression. The purpose of gaming is enjoyment — it should not be treated as a reliable way to earn money.
Review your gaming history regularly. When you log in to your account, you can see your transactions and betting history. Analysing this information honestly helps you understand where you need to draw the line.