crickex 365 Privacy Policy

1 Introduction and Scope

crickex 365 is a trusted online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information crickex 365 collects from you while you use its website, mobile app, and related services ("Platform"), how that information is processed, and in what circumstances it may be shared with third parties.

This Policy applies to all registered members, guest users, and anyone who uses any service offered by crickex 365. Our Terms and Conditions should be read alongside this Privacy Policy, as both documents together form the basis of the agreement between you and us.

By using this Platform, you consent to the data processing practices described in this Policy. If you disagree with any part of this Policy, you are asked to stop using our services.

2 What Information We Collect

crickex 365 may collect and process the following types of information:

2.1 Identity Information

Information you provide when opening an account, such as:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current address

2.2 Financial Information

Information collected during deposits and withdrawals, such as:

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (if bank transfer is used)
• Transaction history and amounts

We never store your full payment card number or bank PIN.

2.3 Usage Information

• Gaming history — which games were played, bet amounts, win and loss records
• Login times and session duration
• Navigation patterns on the Platform

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Information collected through cookies and similar tracking technologies

3 How We Collect Information

crickex 365 collects information in several ways:

• Information provided directly: Information is collected directly when you create an account, log in, make a deposit or withdrawal, or contact our support team.
• Automatically collected information: Information is collected automatically through cookies, web beacons, and other tracking technologies while you use the Platform.
• Information from third parties: Necessary information may be received from identity verification service providers or payment processors.

4 How We Use Your Information

crickex 365 uses the information collected for the following purposes:

4.1 Service Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing gaming services and betting features
• Managing bonuses and promotions

4.2 Identity Verification and Security

• Verifying user age — our Platform is only for persons aged 21 or above
• Preventing fraud and money laundering
• Ensuring account security

4.3 Service Improvement

• Improving Platform performance and user experience
• Identifying and resolving technical issues
• Planning new features and games

4.4 Communication

• Sending account-related notifications and OTPs
• Providing live chat and email support
• Sharing relevant promotional information (subject to your consent)

5 Sharing and Disclosure of Information

crickex 365 does not sell or rent your personal information to any third party for commercial purposes. However, we may share information in specific circumstances:

• Service providers: Payment processors (bKash, Nagad, Rocket, Upay and banks), identity verification services, and technology providers — who assist us in operating our services.
• Legal requirements: When required to comply with a lawful request from a relevant authority or a legal obligation.
• Fraud prevention: With specialist organisations for detecting and preventing fraud.
• Business transfers: In the event of a merger or acquisition, the new controlling party will also be bound by this Policy.

Before sharing information with any third-party service provider, we ensure by contract that they will maintain the confidentiality of your information.

6 Data Storage and Security

crickex 365 uses industry-standard security measures to keep your information safe:

• SSL Encryption: All data transfers are secured using SSL/TLS encryption.
• Secure servers: Your information is stored on servers secured to international standards.
• Access controls: Only authorised staff may access your information, and only for specific purposes.
• Regular security reviews: Our system security is tested and updated on a regular basis.

6.1 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for the period required by law. Financial transaction records are kept for the number of years required under applicable Bangladeshi regulations.

7 Cookies and Tracking Technologies

crickex 365 uses cookies to ensure Platform functionality and to improve the user experience.

7.1 Types of Cookies

• Essential cookies: Required for login sessions and security.
• Functional cookies: Remember your preferences and settings, such as language selection.
• Analytical cookies: Analyse Platform usage to help improve our services.

7.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some Platform features to stop working correctly.

8 User Rights

As a crickex 365 user, you have the following rights regarding your own information:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: You may request deletion of your information in certain circumstances, though this may not always be possible where a legal obligation exists.
• Right to object to processing: You may object to your information being used for marketing communications.
• Right to data portability: You may request your information in a structured format.

To exercise any of the rights listed above, please contact our support team. We provide service in Bengali and English via live chat and email, 24/7.

9 Privacy of Minors

crickex 365 is strictly not for persons under 21 years of age. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of account registration.

If a parent or legal guardian believes that their minor child has submitted information on our Platform, please contact us immediately. We will promptly verify and arrange for that information to be deleted. For more details on responsible gaming, please read our Responsible Gaming Guidelines.

10 Third-Party Links

The crickex 365 Platform may contain links to third-party services such as game providers or payment gateways. These external websites or services have their own privacy policies, and crickex 365 is not responsible for their data protection practices.

We recommend that you read the privacy policy of any third-party service before submitting information to them.

11 Policy Changes

crickex 365 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you at your registered email address or via a notice on the Platform.

Continued use of the Platform after any changes will be taken as your acceptance of the updated Policy. You are therefore advised to review this page regularly. For answers to general questions about our services, visit our Frequently Asked Questions (FAQ) section.

12 Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — via the chat button at the bottom right of the Platform
• Email: [email protected]

Our support team is always ready to assist you in both Bengali and English.